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I had a great experience with Subaru of Rochester. Everyone was kind, professional, punctual, and fair throughout the entire process. Jordan, the salesman, was extremely helpful and made the buying experience easy and comfortable. Jeremiah, the accountant, was also great to work with and made the paperwork straightforward and hassle-free. It’s refreshing to deal with a dealership that treats its customers with respect and doesn’t make you feel pressured. I really appreciate the way I was treated and would definitely recommend Subaru of Rochester to anyone looking for a vehicle. Jordan and Jeremiah both deserve recognition for making this such a positive experience! Thank you again guys!
Posted on Google by Robert Corleone
Amazing customer service from start to finish. Our salesman Gaborik was awesome.
Posted on Google by Alan Anderson
We have been Subaru customers for a long time and recently purchased a new vehicle. The process went pretty smoothly. We especially enjoyed working with Olivia in Sales. She is very personable, knowledgeable and enthusiastic. We could tell she enjoys doing her job!
Posted on Google by Mary Smisek
I couldn’t recommend this dealership more. We worked with Isaih, who is hands down the best salesperson I’ve ever dealt with—professional, knowledgeable, hilarious, and an incredible communicator. Before our test drive, he pulled the car up, opened every door, and walked us through the features step-by-step. The team at Subaru of Rochester genuinely cares about your experience and works hard to help you find a car that fits your specific needs and budget. Unlike the rushed Honda buying experience across town—where I literally spent today peeling their dealer badge off my car—Subaru actually lets you take your time. Having bought multiple cars in Rochester, Subaru is in a league of its own. For first time Subaru owners, we couldn’t be more happy. Highly recommend!
Posted on Google by Travis Miller
Isaih Handy was fantastic with everything leading up to final pick-up date. Would definitely do business with him again.
Posted on Google by Amanda Kammrad
It was easy to book an appointment. We were able to go through different settings and preferences on a new vehicle we had purchased. Amy was very helpful and knowledgeable which helped me get more comfortable with the vehicle.
Posted on Google by Steve Franks
My husband and I recently bought the 2026 Crosstrek Hybrid from this Subaru dealership. From the beginning to the end, it was a very positive experience. We had done some research on the car model we were interested in and we dropped by the dealership to see if we could do test drive. Emily was so helpful and did not make us feel pressured during the process. We are so happy with our purchase and with the customer service. Everyone was so friendly!
Posted on Google by Hannah Valencia
It was a wonderful experience. Had shopped the. Internet for vehicles and pricing. Needed to physically see the different models and trim packages. We live in Red Wing and Rochester was closer. The plan was to visit different dealerships and shop. The staff and salespeople at Penz were very friendly. Not pushy. Very accommodating as we looked and test drove 4-6 vehicles. Our salesman ,Gbaorik,was very helpful. If he didn't have the answers,he sought it out quickly. He made it our experience and did a great job. The financing is a whole nother part to the buy. But, Ally,was very professional, not pushy and ww talked through what we wanted for plans and she had good feedback without making us feel uncomfortable if I said "No thanks."i It takes time to buy that car you want,but we finalized and walked out feeling good about the whole experience. It's been awhile since we did a vehicle purchase,especially new. But,they were excellent.
Posted on Google by Jim Kirk
Excellent experience! I have told all of my friends. The customer service tops all. It's immaculate inside and they serve coffee, etc A very nice touch. They support the community in multiple facets. They are very generous to support other great causes. I am in love with my car. I hadn't originally planned on buying a Subaru but I am sold on this whole situation. And they follow up with everything. If you need a vehicle this is the place to go. Hands down. Their theme is "LOVE" and this is evident. Christianity is part of their life and it shows. Praise God for that! Vickie Gross
Posted on Google by Vickie Gross
Great staff!! Super kind and helpful! Best dealership I’ve ever worked with in my whole life!
Posted on Google by Lori Lee
Good experience, accommodating staff. Would recommend.
Posted on Google by Brandon Sykes
Jacob was a great man
Posted on Google by jim herold
Salesman was great sales manager was great. Finace was too pushy for my liking with the add ons but got a nice car with a good rate.
Posted on Google by Corinne
I returned to Subaru of Rochester for a second car purchase. My experience went very smoothly and professional. I would recommend Subaru of Rochester to anyone. I also returned to work with a professional sales man, Alex P. Great experience. My experience on March 31st with Trevor and the Service Department was wonderful. I could not have asked for a better experience. Keep up the good work. I gave told many Mankato people what a wonderful job your dealership and service department do.. Now on my third Outback from Rochester Subaru. Great experience. My salesman, Collin was wonderful and Jake the GM was very friendly and professional. Another great experience and will continue to tell people to travel to Rochester from Mankato. Thanks.
Posted on Google by Mary Mastin
I always had a great experience with Subaru Rochester.
Posted on Google by Simone Louprasong
Everyone is very friendly and aim to please.
Posted on Google by Barbara Maplethorpe
Esod was really great! Very friendly, very knowledgable , very infomative.
Posted on Google by Julie Bicknese
People at Subaru are always great. If you are purchasing a new automobile, I’m not sure how important customer service is to you vs having a great car. At Subaru the cars are great and the customer service is great.
Posted on Google by Harry Todd
I feel the sales and financing team at Subaru of Rochester took care of me very well. They kept me informed of the stock, and found me a 2026 Outback Limited (CPO with only 2,500 mi) I live 1 1/2 hours away, so they had it delivered to my house, and picked up my car for trade in. I've never had that option before. The convenience was great, but the down side was no one was there to explain the forms I had to fill out at the time of delivery, and so I had to do some calling. The biggest thing I didn't like was before I came to the dealership I asked them if I was to buy a car there, could I take it to any other dealership for warrenty service. They confirmed absolutely! When it came down to it, when I got on location, they clarified, I could go anywhere, but I would have to pay $100 deductible to go elsewhere for servicing.. I felt that was a "bait & switch", In the end, I used that as leverage on my deal and got that waived for the future. Hopefully there will be no "catches" to that when the event when it arrives.
Posted on Google by Angela Capistrant
Subaru of Rochester is truly a wonderful dealership!!! The staff is top notch and professional, Olivia got me into a fantastic 2021 outback that we were talking about over the weekend- said I couldn’t make it until Monday morning and was told it be cleaned and gased up for me to take for a test drive and sure enough Monday morning it was ready for me. I’ll be coming back to Subaru of Rochester for all my future vehicle needs.
Posted on Google by Brandon Wagner
we live in twins, but this store is located north of Rochester far away from us, offers good service, and has transparent pricing, Sales Consultant Collins Kiyaga help us too many, thank you.
Posted on Google by yu lan
Every time I get service done at this location the bar is set a little higher. Zoey is amazing and helped us navigate what was most important for regular service on our high mileage car. With money being tight these days, it is a relief to come to a business that isn’t trying to squeeze more money out of you. They work more as a trusted partner. We live 9 hours away and alway make sure we get our service done here when we are in town.
Posted on Google by Travis Andersen
It was easy to book an appointment online. I was welcomed in to the garage on time. They did a thorough assessment of my car as well as the maintenance that I had asked for. The carwash was down. They gave me a complete readout of all the systems within in my car and their status. Very satisfied.
Posted on Google by Steve Franks
Quick and helpful. It feels like they aren't trying to take advantage of you, which is great. The employees aren't paid on commission, so they are genuinely trying to help you find the best deal possible.
Posted on Google by Colton Garity
Esad was great to work with. He was no pressure which actually made the experience quite nice. He communicated well throughout the entire time and was very patient with me
Posted on Google by Lori Buchholtz
Given that we were out from out of state and suddenly had a vehicle that could no longer be driven safely and repairs would have been outrageous, everyone we dealt with was very helpful and help make a rotten day much better and much easier to deal with.
Posted on Google by Lori Tabbert
Had an amazing experience with Penz! Brenen my salesman did great, super helpful. Super informative. Would definitely recommend the team for any car purchase.
Posted on Google by Jeremy Brake
This is my 3rd Subaru Outback Wilderness and all from this dealership! Every concern I had was taken care of. Excellent customer service and care!
Posted on Google by Rose
Jacob was lit!
Posted on Google by Julia Walters
Great experience, great car, great people.
Posted on Google by Alexander Vaillancourt
Outstanding Experience with Subaru Rochester Good day! I hope everyone at Subaru Rochester is doing well. Purchasing my new Subaru was a truly exciting and memorable milestone, and I would like to express my sincere gratitude for the exceptional experience I received throughout the process. One of the primary reasons I chose Subaru once again is the remarkable reliability I have experienced with my 2010 Subaru Outback, affectionately known as "Gazzini." Over the years, Gazzini has been much more than just a vehicle; she has been a trusted companion through countless journeys, important life events, and cherished memories. Even after all these years, she continues to demonstrate the quality, durability, and dependability that Subaru is known for. The longevity and unwavering performance of my Outback played a significant role in my decision to remain part of the Subaru family. I would also like to extend my heartfelt appreciation to Esad Mujic for the exceptional customer service he provided. From the moment I arrived, Esad treated me with patience, professionalism, kindness, and genuine care. He took the time to answer all of my questions, explain every step of the purchasing process, and ensure that I felt comfortable and valued as a customer. What impressed me most was that Esad went above and beyond by taking the time to thoroughly orient me to the vehicle's features and functions. His willingness to personally walk me through the operation of my new Subaru and ensure that I understood its technology, safety features, and capabilities exemplified what I consider outstanding customer service. His dedication to making sure I felt confident and well-informed before driving away reflected a genuine commitment to customer satisfaction and excellence. Because of the exceptional service Esad provided, I would confidently and enthusiastically recommend both Esad Mujic and Subaru Rochester to my friends, family, and anyone considering purchasing a vehicle. Team members like him help build lasting trust and loyalty, and they truly represent the values and reputation of the Subaru brand. I would also like to express my sincere gratitude to the Manager of Esad Mujic for his assistance and attention regarding the work performed on my beloved 2010 Subaru Outback, "Gazzini." I do appreciate the call and commitment to customer satisfaction were greatly appreciated and did not go unnoticed. Thank you to everyone at Subaru Rochester for your time, professionalism, and outstanding service. I am deeply grateful for the positive experiences I have had over the years with both Subaru and Subaru Rochester. It is reassuring to know there are still organizations that genuinely value their customers and stand behind the quality of their products and service. With heartfelt appreciation and respect, thank you for helping make this special milestone such a positive, enjoyable, and memorable experience. — Noel F. Ancheta
Posted on Google by Nowee Ancheta
Nice and kind staffs!
Posted on Google by Tx Nk
Good service, friendly and helpful
Posted on Google by Karen Schramm
I found the car I wanted on Cargurus and it was located at Subaru of Rochester in MN. I did everything by text. They worked with me over a couple of days to get the deal I wanted done. The salesman, Gaborik, was helpful in sending a video of the car and pointing out a bonus that hadn't been noted. I had wanted the car delivered to me, but was told they could only deliver 45 miles from the dealership. I luckily have an amazing friend that drove me the 3 + hours it took to get there. Walk through of the tech and car was pretty thorough and, all in all, was a good experience.
Posted on Google by Jamie Lynn
Our second vehicle purchased from Subaru of Rochester. Smooth experience the whole way through. Very comfortable atmosphere. Esad and the sales team were all very knowledgeable and did not pressure us in any way. We found the prices and warranty options were better than purchasing a Subaru from other dealerships we visited in the area.
Posted on Google by Anna Mae
Excellent customer service! We highly recommend Rochester Subaru!
Posted on Google by Jonalee Buckel, MS LA & SS Teacher
Excellent customer service! We highly recommend Rochester Subaru!
Posted on Google by Jonalee Buckel, MS LA & SS Teacher
Everyone was so pleasant & helpful.
Posted on Google by Deb Wooner
I had a great experience with this dealership! Collins was friendly and patient and didn’t rush us on our decision. I’m thankful for his help!
Posted on Google by lys
I was a first time car buyer and they made the process amazing and easy! I never felt pressured to make a purchase and they were more than willing to talk me thru everything - even if it was more than once. Highly recommend Subaru of Rochester and Olivia!
Posted on Google by Tessa Smith
We purchased a 2026 Outback from this dealership. The entire experience was pleasant, with no pressure tactics by anyone. It really felt like we were right at home. Every aspect of the purchase was pleasant and professional. A big shout out to Olivia. She patiently answered all our questions and made the whole experience enjoyable. Highly recommend this dealer to all people looking for a new or used car. DeeJay and Sandy
Posted on Google by DeeJay Oblander
The Subaru staff are very friendly and helpful. I did not hesitate to ask questions or express my opinions on cars or features, and they (Jordan, Emily, and managers) patiently answered all my questions.
Posted on Google by Mark Samson
For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness
Posted on Google by Genesis Calibuso
My original review from two years ago was overwritten, so I’m sharing this updated review based on my most recent experience with the dealership. For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness
Posted on Google by Genesis Calibuso
Penz dealership made our car buying experience smooth and worry free. Our salesperson (Brenen Madison) was a real pleasure to work with. He went above & beyond to make us feel comfortable & answered all our questions. Love our new Subaru Crosstrek Sport.
Posted on Google by Henry Hodgson
We purchased a 2014 Toyota Camry from Subaru of Rochester on 7/10/2026. We worked with Jordon Herndon who was friendly, efficient and knowledgeable. The dealership is clean, inviting and has a strong well deserved positive reputation in Rochester, MN.
Posted on Google by Vicki Snyder
It was a very difficult situation and everyone there was si helpful, caring, and did everything they could to help me!! I appreciate each and every person that made the situation better
Posted on Google by Donnette Goldsmith
We received a fair deal. Elliot was very helpful.
Posted on Google by Jim Heining
I was very pleased with how friendly the staff was. Elliott is wonderful. I was disappointed that this Subaru didn’t come with weather tech floor liners in the passenger compartment as my previous two Outback’s had come with them.
Posted on Google by Diane Frommes
Very good experience. Our 5th Subaru from Penz Auto, so they must be doing something right.
Posted on Google by Stephen Pittelko
Choosing a car and filling out all the paperwork is a lengthy process and Subaru of Rochester did their best to provide water, snacks, a place for our child to play, and anything to make the process go as efficiently as possible. Collins was particularly excellent, he is very professional while being very pleasant as well. I would say affable. This was our third time purchasing a vehicle here, and all three times went rather well, and importantly when things didn't go perfectly, they did well to recover, and being good at that is an important skill they put to great use. Great all around experience, would buy again.
Posted on Google by Joseph Pigott
Excellent customer service. I will return.
Posted on Google by Amy Rice
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
I love the service and the staff.
Posted on Google by Becky
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Great shuttle ride this morning! Got to work early after dropping off my favorite car for service.
Posted on Google by Carla Jerdee
Great working with Esad and his team at Subaru of Rochester. I would recommend.
Posted on Google by Suzie Hanson
Wonderful experience at Subaru in Rochester! All staff was very knowledgable and friendly. Subaru is the best bang for your buck!! Highly recommend sales person Jordan.
Posted on Google by Angie Bailey
Our Outback needed a battery inspection and eventual replacement. Lauren and Angie were SPECTACULAR in helping me understand the situation and walking me through what was being done (and why) while I waited in the lounge. They made the waiting process so much more comfortable. Part of the joy of owning a Subaru is the excellent service at their dealerships, and this location is no exception. Thanks again!
Posted on Google by Jae Sung
LOVING my new Subaru Forester! The Rochester Subaru dealership was wonderful to buy a car from as far as their knowledgable sales staff, inventory of cars, & follow-up with new buyers! Check them out- I highly recommend them!!
Posted on Google by Marcia Mahlman
We purchased a new 2025 Subaru Ascent. Subaru offered a deal we found attractive and found the exact vehicle I wanted for color, interior and features. We also are very pleased with both their sales and service areas. Hats off to Caleb, Esad and Alex for assistance with our purchase! We appreciate you!
Posted on Google by Mary Slavin
Brian was fantastic! Thank you for the smooth ride and good conversation :)
Posted on Google by Heather Flueger
The person who took care of my car was amazing!!!
Posted on Google by Tami Christianson
Great experience, fair pricing and negotiation. They work hard to make customers happy.
Posted on Google by James Gilligan
Subaru has always been a wonderful dealership to work was with. I recently purchased my 3rd car through this dealership and Jordan in sales has kept me informed on getting the car I wanted. I've worked with Caleb, Jordan's manager, Alex in finance and Luis for any questions I may have. All seemed very experienced, cordial, and willing to spend as much time with me as I needed. Thank you to this Subaru team!
Posted on Google by tracy heaser
I am very happy with my Jeep compass. It was really nice working with Levi. He was very knowledgeable. I like your shop and the people there are very friendly and easy to work with. Thank you.
Posted on Google by Bob King
A great place to go for a service. And Subaru parts. Reasonable on price
Posted on Google by Glen Morris
Had a great experience trading in my old car and buying my new 2025 Impreza RS. Alex, Luis, Caleb, and Levi were all friendly, helpful, and made the whole process easy. Highly recommend!
Posted on Google by Alexia Wibben
Great experience purchasing a car from Rochester Subaru! The staff was excellent and had answers for all our questions. I recommend checking them out if you’re interested in a vehicle as Subaru are number 1 in safety!
Posted on Google by Norine Huneke
Esad was awesome. We’ve worked with him before. He’s helped us look at several vehicles and buy one before. I called Subaru and set up a test drive and then Esad called me back so that he could help me directly. The car was great and in great condition. It was clean which some other dealers in the area don’t seem to care too much about. They handled everything really smoothly and were super open to questions and feedback. An excellent experience, nicely handled by Esad. Would be happy to work with them again if I need another car.
Posted on Google by Jamie O'Byrne
Everyone is so helpful and pleasant to work with. We never felt “pressured” to buy. I love Subarus…. So it really wasn’t a hard sale. It’s nice having a safe reliable car
Posted on Google by Carol Wyland
Lauren and her Service team were great! We came to Rochester, for the weekend, from Colorado when my air went out. I called on a Friday morning and was able to get in the same day. Service was the same day and they communicated with me through the entire process. I can’t thank them enough!
Posted on Google by Tricia Starzynski
Had the courtesy van take me to a store. Pleasant man driving. Great conversation. Easy to get along with. I didn’t feel like I was bothering him to pick me up.
Posted on Google by Kathy Theis
My experience with Penz Subaru was excellent. All of the staff treated me well and seemed to care about meeting my requirements for my next car. I knew what I wanted. They never pressured me for anything. They did a follow up a few days later asking if I had questions about my new vehicle, if I was satisfied and if I loved what I was driving.
Posted on Google by Debra DeYoung
Elliott, Alex, and Caleb were wonderful to work with. I feel I got a great deal and everything seemed very transparent.
Posted on Google by Philip Robey
Esad is amazing to work with! This is my 3rd car purchase with him in 6 yrs and he's always made sure I got what I wanted.
Posted on Google by Tony Belhumer
We purchased a new Crosstrek and, as usual, the service was exceptional. This is the third vehicle we have purchased here and we will keep bringing them our business for the foreseeable future. Levi, Luis, and everyone else at Subaru made it a great experience.
Posted on Google by Andy Kennicutt
These folks are pros! Both the sales team and the service team. Helpful and respectful!
Posted on Google by Trevor Horton
The customer service at Subaru is superior to other dealerships. Regardless of your needs they will do their best to make sure they are met. They truly lookout for you, whether you are in the service department or buying a new car. The whole expereince from the service department, to the sales team, and financing was excellent! A coulple of names I want to mention. John the service manager took care of me, and it was much appreciated. Levi and Caleb helped me in the sales department, truly an awesome buying experience. Alex helped me with the financing portion and all the vehicle add ons from the extended warranty to the maintence wrap. Thanks, Again Jordan F.
Posted on Google by J&B Travel Co.
Very friendly, honest, and professional staff and customer service personnel. Willing to work with you to achieve results that we were all happy with. Shout out to Jake, Collins, Jeremiah, and Amy!!! Especially happy with the thoughtful surprise gift that came in the mail after the deal. We would definitely return to this dealership.
Posted on Google by Harry
Amy was super helpful. She went over everything in the vehicle, answered questions we had come across. Great experience.
Posted on Google by Toni Gray
We traveled 70 miles to deal with Isaiah and this dealership.
Posted on Google by Terry and Kit Johnson
Very friendly and helpful. Answered all my questions and worked to make sure I got exactly what I wanted/needed.
Posted on Google by Nic G
Great dealership. I've purchased two (used) cars here. Really enjoyed the no pressure process. The service department is fantastic. They keep you informed, answer all of your questions, and give you time to make decisions. Plus they have all the amenities that most dealership service departments offer. I highly recommend Rochester Subaru for both auto purchases and service! 7/22/2025 Update: just traded in my used 2021 Outback Touring XT for a 2025 Outback Touring XT on a three year lease. Not only did I keep the same payment as my trade-in, but I'm getting a $3100 check back. Very simple process, no haggling, just a very good discount, $500 bonus on trade-in, cost of extended warranty on trade-in returned (pro-rated). All up-front with no request on my part. Just a really great dealership to work with! 7/25/25 Update: Oops. Forgot to mention that Issah was fantastic to work with. He offered several (many, actually) options to meet my requirements exactly and was very pleasant throughout. Was upfront about options that didn't meet certain of my requirements. Continued to ask questions and we finally found one that met all of my requirements. Shot out to Issah!
Posted on Google by Patrick Botz
An incredibly thorough and informative process. While we were there for several hours, it didn't feel overwhelming or tiring. Elliot kept everything so detailed and it really helped us learn several new things about the Subaru car and brand. I absolutely love the car that I got and the process of getting it went so smoothly. An excellent business that I highly recommend.
Posted on Google by Jacob McLaughlin
Levi was very easy to work with in my purchase of 2024 Forester. Was able to test drive a couple of different vehicles. Paperwork process was longer than expected,. Levi would keep me informed and I was able to have snacks while waiting. Follow up texts have been good and look forward to using Rochester Subaru for my service needs.
Posted on Google by Patty Smith
Isaiah made the process extremely easy and was very accommodating.
Posted on Google by Tony / Mary Ciano
We had an amazing car buying experience-Esad was very knowledgeable and was super easy to work with-we had no idea we were purchasing that vehicle that day- they were fast and efficient-definitely will be back!
Posted on Google by Tina Paider
Levi was very helpful and his manager to get me into a vehicle that not only suits me, but also my budget. Thank you again!!! Also, Thank you to Rickey for recommending Subaru.
Posted on Google by Jenni Hamlin
Great customer service. Everyone, every step of the way, couldn't have been more helpful.
Posted on Google by GARY POWELL
Friendly, considerate, staff, and with all the bells and whistles you could hope for.
Posted on Google by Jenny Martin
Great experience working with Esad, Jake, and the entire Subaru of Rochester team! From start to finish, the entire buying process was seamless, transparent, and hassle-free. They make the customer priority #1, and truly go the extra mile to partner with you along your buying journey. It’s a team approach from the moment you walk in the door, with everyone in the building willing to help anyway they can. Would recommend Subaru of Rochester to anyone looking for a new or used vehicle in the area!
Posted on Google by Logan Ellinghuysen
I bought a new Subaru Outback a month ago and have absolutely loved it! Isaih H. was amazing to work with! He took the time to explain different information and details about the vehicle and purchasing process, which made everything happen smoothly. Everyone involved (shoutout to both Caleb T. And Jeremiah S. as well) provided a professional and personable experience that made the purchase of my new Outback even better!
Posted on Google by Christine
Great experience
Posted on Google by sabir mohamed
Very helpful and friendly
Posted on Google by Emma K
Bought my second Subaru from Subaru of Rochester. Very helpful in all departments! Will be back!
Posted on Google by Kari
I am always confident of excellent care with Subaru in Rochester.
Posted on Google by Martha Lamarche
I go to Penz Subaru of Rochester because I like knowing a Subaru trained technician works on my Forester. When I arrived, they had done their homework and could tell me the other service items due besides the oil change/tire rotation, which I really appreciated. They offered me a complementary rental since the service would take longer than expected, even though I had my 6 month old puppy along for the ride! When I returned, the wild card coupon knocked a nice amount off the total which made the trip in for regular maintenance really manageable.
Posted on Google by Corrine Erickson
excellent experience start to finish, first subaru, love it
Posted on Google by David Walsh
First time at any Subaru dealer. Great experience and service. Collins is an amazing person and was a pleasure to work with!
Posted on Google by Ryan Short
Great Service on my Outback.
Posted on Google by Kevin Bischel
Subaru of Rochester really helped us out checking over our 2019 Outback, performing great service, and installing a new battery all on short notice. Madysen, John and the whole group were great. Reasonably priced as well! Thanks! Will see you again.
Posted on Google by Timothy Carlson
My journey with Rochester Subaru continues. Had our Ascent in for its first oil change. Trevor and the guys in service were prompt, pleasant, thorough and best of all done before the estimated completion time. I’m glad we chose Rochester Subaru
Posted on Google by Kevin Fowler
Good service, friendly and helpful
Posted on Google by Karen Schramm
Clean, professional… good communication!! Thanks for the excellent customer service. And thanks for helping move the goodwill Tetris pile from the rental back to my car! (And for fixing my key fob. lol). You guys are great!!
Posted on Google by Mel T
Overall pleasant service experience with no-pressure suggestions for further maintenance.
Posted on Google by Tessa Schweitzer
Friendly , conscientious service every time
Posted on Google by Laura Doxtater
We are beyond happy with the whole experience with Penz Subaru. Everyone is amazing. We have and will continue to recommend them to family and friends. And of course we love our new Outback!!!!!
Posted on Google by Barb Hexun
Very good
Posted on Google by Kal Tang
Very courtesy and professional staff. Mechanics provided quick and efficient maintenance repairs. Both David and Madysen were extremely helpful.
Posted on Google by keith kolasa
Subaru is so commentating Efficient and professional. They never disappoint.
Posted on Google by Todd Holm
I was kept up to date as the work was being done on my vehicle. They let me know when the tire rotation was not needed. Everything was handled professionally and with care.
Posted on Google by Nancy Vaillancourt
Josh was of great help, in a timely, professional manner.
Posted on Google by Brian Labs
Great
Posted on Google by K S
They made sure we had the car we wanted, expedited adding the accessories we wanted and got us on our way. Lots of teamwork at Subaru of Rochester
Posted on Google by Heather Clark (Hetty)
I received prompt and courteous service. I was kept informed about the prognosis and the progress. Subaru should be very proud of how guests are treated by Dave and the rest of the friendly staff.
Posted on Google by renee schaefer
I have nothing but good things to say about my experience at Rochester Subaru! From the moment I called in a panic with my AC not working and having a sick kid they made sure that they got me in one of their loner vehicles till they were able to look at my car and figure out what was going on. Not even a week later I was back in my own vehicle with the AC working like it was a new car. From the moment I arrived in tears before a stressful doctors appointment with my son to the moment I returned in happy tears for how my track team I coach did at state they were there for the highs and lows. Honestly they are more than just a dealership or a shop, they want to make sure you are taken care of and truly love what you drive! I hope the next time I am back, I am looking at upgrading my vehicle.
Posted on Google by Anna Frisch
I can't say enough about how wonderful this dealership is. From start to finish they were very genuine and insured that we got the car we loved. A special thanks to Elliot our salesman outstanding job. Seriously every person from Elliot to the managers to the finance folks to the host at the front entrance they were all phenomenal
Posted on Google by Erica Ashworth
Received phenomenal service from my initial phone call for scheduling the appointment all the way through the final review. I’ve had my Subaru serviced through multiple dealerships but never treated this well. Highly recommend Rochester of Subaru for your needs and request Josh, you’ll be well taken care of.
Posted on Google by Bryan Fenster
Great communication from service department. They worked me in their busy schedule earlier than i expected. Very professional and courteous team! Highly recommended!
Posted on Google by Randal Johnson
Very easy to work with.
Posted on Google by Dan Slowinski
They actually took the time to get in the car with me for a test drive to confirm what I hearing so they could convey that to the technicians. The service advisor was great at communicating to let me know the status of the repairs. There was no real pressure to upsell any maintenance items but did offer so that was nice as well. Overall a great experience and will be back if and when my vehicle has issues again.
Posted on Google by Don Olson
Above and beyond!!! I just got off work and when I started driving my vehicle was making an awful noise and I thought something was horribly broken. I pulled into the service bay, (no prior appointment), David was able to quickly diagnose my issue and thankfully it was nothing more than a rock in the tire! He was able to fit me in quickly to take care of it and I was on my way. Thank you!! You Rock! :)
Posted on Google by Tonya Blahnik
Subaru is always very good at the dealership. Agents were busy inside still one agent came outside and checked me and said that he will clear and get me spot soon which actually he did. Ricky and Josh took their presious time to check the vehicle and actually compared my concerns with another same model vehicle. Very good service, thank you
Posted on Google by Chandra Abeyratne
We bought a used Subby from another dealership and brought it in for needed repairs. The service was easy to schedule, we understood what needed repair and the team kept us updated on progress and costs. We also appreciated the loaner car while the work was being done. Thanks, we’ll be back… hopefully not real soon though
Posted on Google by Stephanie Ims
Subaru is fast and efficient whenever I bring my Outback in for servicing. Madysen, the tech who took care of me for my recent appointment, is the best. She’s knowledgeable, motivated, thorough, and of good cheer. Thanks Subaru and Madysen!
Posted on Google by Tom Kinter
What a great experience! Clear explanation of what my car needed. Feedback throughout the process. Thank you!
Posted on Google by Rosemary Williams
This was our first experience with the Service Department at Subaru in Rochester, MN. It was for an oil change, tire rotation and general fluid check. All was completed within an hour. Staff was informative and courteous. The waiting room was comfortable for the wait. All went as planned.
Posted on Google by Dan Blanchard
Service was great and very thorough always feel that they care for me and my needs.
Posted on Google by Thomas Thompson
Super friendly service. Answered all our questions. The snacks were enjoyable also.
Posted on Google by Nate Belkstrom
Good guys. Very accommodating.
Posted on Google by Bob Eichenlaub
Great service!!!!
Posted on Google by Beth Kebede
Most helpful and patient with prompt and professional service.
Posted on Google by William Brown
I was traveling and had a small issue with ny car. Josh in service was super nice and the crew got me back on the road quickly. The experience couldn't have been better.
Posted on Google by Sara Blanck
I brought my car in for service today and received excellent, professional, and friendly care from John Shaw, Certified Service Advisor. I was kept apprised of the work throughout the process. The stay in the dealership's customer lounge was very pleasant - good Wi-Fi, lots of complimentary snacks, soda, and water. The place overall and the men's room in particular are kept very clean.
Posted on Google by Manny Lorenzo
Here for a routine oil change and to have a rock removed from the brake area. Had a lot of errands to do in a short amount of time. They let me get a loaner vehicle while my car was being serviced. Thank you so much!! Great experience!
Posted on Google by Tarra Boyum
Great experience with the service department. Greeted immediately and all questions answered. Quick service
Posted on Google by Susan B.
Excellent service
Posted on Google by Gerri Bernard
Rickey was amazing at helping us out in a tight spot! Super knowledgeable, efficient and kind. All the staff was super friendly and helpful. Highly recommend!
Posted on Google by Kayla Campbell
Professional service and went above and beyond to meet the customer's needs! Look forward to future interactions with Subaru of Rochester.
Posted on Google by Melissa Chinnow
Isaih was fantastic to work with. He sold me my dream car. I'd recommend him 10/10.
Posted on Google by Ash
No one ever wants to hear they need new tires on a newer car with less than 32K miles. John did everything possible to make it as painless as possible. Overall was very satisfied with the work done at the dealership.
Posted on Google by Frank Zernhelt
Showed up today for a routine service in which David attended to me and was super helpful answering my questions and setting me up with a rental for the day. The mechanic who worked on my car was awesome giving detailed explanation on what was being done and possible things to be on the look out for in the future. Definitely continue bringing my car in to get serviced! 10/10
Posted on Google by Mauricio Miranda
Excellent sales service. Service department also excellent in providing service to my previous Subaru.
Posted on Google by Sue Cook
I always get in and out in what seems like a good amount of time. Things are thoroughly explained and questions answered beforehand. I feel like they value my time.
Posted on Google by Mary Sharpe
Short notice but successful oil change and check up on outback, thanks service team and driver!
Posted on Google by Shay Nelson
We get excellent service from Rochester Subaru
Posted on Google by James Gilkinson
Very helpful!!! Great service!!
Posted on Google by Carlie Northway
I bought my car online, and Isaih made the process smooth and stress-free. He sent detailed videos and pictures, answered all my questions quickly, and made sure I felt confident every step of the way. I highly recommend working with Isaih and buying a car from Subaru of Rochester, top-notch service all around!
Posted on Google by Erez Michaeli
Very timely service and the staff was so nice. First time using this dealer since moving to MN. We will be back.
Posted on Google by Sarah Martin
I was on a road trip when my Subaru was due for its first service. They didn’t have any appointments for over a week, so I did the drop-in service. They told me when I dropped it off that it might be three hours because they’d been very busy. My car was ready in just under three hours. They obviously emphasize Customer Service because they took great pains to make sure that everyone was comfortable as they waited, and at the end they explained everything they had checked and done to my car. Everything worked fine afterwards and they gave my car a complementary car wash.
Posted on Google by Field Women
Excellent service, regular updates, friendly attitudes, professional/relaxed atmosphere, nice amenities in the waiting room. Seemingly an efficient and straightforward work order system, with genuinely happy staff sans the chaos and confusion of other dealerships I've seen.
Posted on Google by Anthony Thompson
Trevor was very helpful
Posted on Google by Jim Heining
Very friendly, helpful and on time!
Posted on Google by Karla Folkerts
From start to finish, Esad provided excellent customer service, patience, and knowledge of vehicles. It felt like he and the rest of the Subaru crew were working for us, and ensured our needs and budget were respected.
Posted on Google by Lisa Flanders
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