John Shaw

I don't normally have my 2019 Subaru Forester serviced by Rochester Subaru. But this was something that was covered by an Extended Warranty. I am very pleased with the service I received. I was treated like a human being as opposed to a number and "one more job we have to get done today." John in the service department was especially helpful - getting me a loaner car since the job was going to take all day. They recommended two other service items but I was not prepared to do them so I said no thanks. That was the end of it, no pressure, no BS about the car blowing up the minute I drove it off the lot if they didn't fix those other items. They said the work would be covered by the extended warranty and it was. There was no "surprise" you do have to pay postage on the parts or something equally ridiculous. I would highly recommend Rochester Subaru service.

I brought my car in for service today and received excellent, professional, and friendly care from John Shaw, Certified Service Advisor. I was kept apprised of the work throughout the process. The stay in the dealership's customer lounge was very pleasant - good Wi-Fi, lots of complimentary snacks, soda, and water. The place overall and the men's room in particular are kept very clean.

No one ever wants to hear they need new tires on a newer car with less than 32K miles. John did everything possible to make it as painless as possible. Overall was very satisfied with the work done at the dealership.

John was extremely helpful in resolving the issues I had with my car at a reasonable cost and in a timely manner! He represents Subaru of Rochester very well!

John is responsive. He answered my questions promptly. I felt comfortable with him. Recommended service person!

Excellent service and communication! Appreciate John who coordinated the visit to get window fixed!