Esad Mujic

Esad was great to work with. He was no pressure which actually made the experience quite nice. He communicated well throughout the entire time and was very patient with me

Outstanding Experience with Subaru Rochester Good day! I hope everyone at Subaru Rochester is doing well. Purchasing my new Subaru was a truly exciting and memorable milestone, and I would like to express my sincere gratitude for the exceptional experience I received throughout the process. One of the primary reasons I chose Subaru once again is the remarkable reliability I have experienced with my 2010 Subaru Outback, affectionately known as "Gazzini." Over the years, Gazzini has been much more than just a vehicle; she has been a trusted companion through countless journeys, important life events, and cherished memories. Even after all these years, she continues to demonstrate the quality, durability, and dependability that Subaru is known for. The longevity and unwavering performance of my Outback played a significant role in my decision to remain part of the Subaru family. I would also like to extend my heartfelt appreciation to Esad Mujic for the exceptional customer service he provided. From the moment I arrived, Esad treated me with patience, professionalism, kindness, and genuine care. He took the time to answer all of my questions, explain every step of the purchasing process, and ensure that I felt comfortable and valued as a customer. What impressed me most was that Esad went above and beyond by taking the time to thoroughly orient me to the vehicle's features and functions. His willingness to personally walk me through the operation of my new Subaru and ensure that I understood its technology, safety features, and capabilities exemplified what I consider outstanding customer service. His dedication to making sure I felt confident and well-informed before driving away reflected a genuine commitment to customer satisfaction and excellence. Because of the exceptional service Esad provided, I would confidently and enthusiastically recommend both Esad Mujic and Subaru Rochester to my friends, family, and anyone considering purchasing a vehicle. Team members like him help build lasting trust and loyalty, and they truly represent the values and reputation of the Subaru brand. I would also like to express my sincere gratitude to the Manager of Esad Mujic for his assistance and attention regarding the work performed on my beloved 2010 Subaru Outback, "Gazzini." I do appreciate the call and commitment to customer satisfaction were greatly appreciated and did not go unnoticed. Thank you to everyone at Subaru Rochester for your time, professionalism, and outstanding service. I am deeply grateful for the positive experiences I have had over the years with both Subaru and Subaru Rochester. It is reassuring to know there are still organizations that genuinely value their customers and stand behind the quality of their products and service. With heartfelt appreciation and respect, thank you for helping make this special milestone such a positive, enjoyable, and memorable experience. — Noel F. Ancheta

Our second vehicle purchased from Subaru of Rochester. Smooth experience the whole way through. Very comfortable atmosphere. Esad and the sales team were all very knowledgeable and did not pressure us in any way. We found the prices and warranty options were better than purchasing a Subaru from other dealerships we visited in the area.

For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness

My original review from two years ago was overwritten, so I’m sharing this updated review based on my most recent experience with the dealership. For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness

I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.

We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!

Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.

Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.

Esad is a patient and knowledgeable salesman. First I drove a Forester and left after deciding it wasn’t the car for me. When I returned to drive an Outback, Esad remembered me and my preferences. When I decided the Outback was the right choice, he helped me set up the infotainment system, ensuring I was confident and comfortable when I drove away in my new car.

Esad helped me with my first purchase back in 2019. He also helped me with the purchase of my Ascent a couple of days ago. Esad is wonderful to work with I highly recommend.

Great working with Esad and his team at Subaru of Rochester. I would recommend.

Esad was awesome. We’ve worked with him before. He’s helped us look at several vehicles and buy one before. I called Subaru and set up a test drive and then Esad called me back so that he could help me directly. The car was great and in great condition. It was clean which some other dealers in the area don’t seem to care too much about. They handled everything really smoothly and were super open to questions and feedback. An excellent experience, nicely handled by Esad. Would be happy to work with them again if I need another car.

Esad is amazing to work with! This is my 3rd car purchase with him in 6 yrs and he's always made sure I got what I wanted.

From start to finish, Esad provided excellent customer service, patience, and knowledge of vehicles. It felt like he and the rest of the Subaru crew were working for us, and ensured our needs and budget were respected.

This is our 4th lease from Subaru and Esad has been the person we have worked with for 3 of the 4. His knowledge and patience with us to make sure we are comfortable and happy when we drive off the lot, is unmatched by any other.

I felt very comfortable purchasing my vehicle here! Esad was kind and eager to help, but did not make me feel pressured at any point. I'm really happy with my decision and would definitely recommend this dealership and Esad to anyone shopping for a vehicle!

Esad was very helpful and so was his manager Jake Super happy with my new car

Esad was very helpful and pleasant to work with. We had a great experience. Listened to what we were thinking and provided information. Was not pushy at all. He was up front about what he knew about engine components. Overall a very great experience.